Experience Cloud

Experience CloudPortals and sites for customers and partners: LWR vs Aura, external user security, building LWCs for sites, CMS and headless experiences.

Experience Cloud Overview: What Experience Cloud sites are and how they're built: the Network/Site/Domain model, Aura vs LWR templates, external user licenses, user provisioning, login and identity options, Experience Builder, and the metadata you deploy.

External User Security: How record access works for customers, partners and anonymous guests: external org-wide defaults, external roles and super users, sharing sets and share groups, account relationship data sharing, the guest user model, secure Apex for sites, CSP/clickjack settings, and testing as external users.

Building LWR Sites with LWC: A developer's guide to LWR sites: static publishing and CDN caching, Experience Builder targets and properties, theme and page layouts, --dxp styling hooks, expressions and data binding, navigation, Light DOM, CMS, SEO, search, user context, deployment with DigitalExperienceBundle, and a complete partner 'My Deals' page.

Headless Experiences: Use an Experience Cloud site as the identity, data and content backend for React, Next.js or mobile front ends: Headless Identity APIs (login, registration, passwordless, forgot password), External Client App setup, calling UI API, GraphQL and Apex REST as an external user, CMS content delivery, guest API access, CORS, and a complete Next.js example.

Agents and AI on Experience Sites: Put an Agentforce Service Agent on an Experience Cloud site: messaging channel and Embedded Service deployment, guest vs verified conversations, self-service topics grounded in Knowledge, escalation through Omni-Channel, branding, security for agent actions, Data 360 personalization signals, and measuring deflection, with an end-to-end worked example.

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